Important Listening Skills to Develop
The most important thing in communication is hearing what isn’t said.
- Peter Drucker
Let me repeat Peter Drucker’s position on communication … the most important thing is hearing what isn’t being said. On the flip side, you can significantly damage your verbal messages through body language mistakes. In this regard, a body language is a form of mental and physical ability of human non-verbal communication, which consists of body posture, gestures, facial expressions, and eye movements.