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How to Apologize to a Customer
Apr 26, 2021
We all make mistakes. Mistakes mean apologies. So it is useful to know how to apologize to a customer, isn’t it?
There’s never a great way to apologize …
just OK ways and plenty of not so OK ways.
When you make an accidental mistake with a customer, your primal response is to immediately say ‘I’m sorry’. That’s OK.
What’s not OK is to say ‘we apologize for any inconveniences we may have caused”.
Mistakes happen.
How you apologize matters.
Don’t BS people … just say ‘I’m sorry’.
And mean it.
