Custemer Service Basics?

Here’s the core level of customer service that our business maintains BEFORE we have any customer wants and needs:

1. Commit to customer service as a top priority

2. Put customer needs ahead of those of your business

3. Empower your employees to act on your behalf

4. Always demonstrate your can do, happy, fun attitude … no exceptions

5. Be a good listener … make it easy for customers to communicate with you on feedback

6. Publish service standards to set expectations of your customers and then to exceed them

7. Focus your staff on great impressions that make a difference

8. Always follow through and follow up

9. Hire talented people who are friendly and care about people

10. Turn complainers into fans by fixing issues rapidly, particularly in the eyes of the complainer. Overachieve.