Coaching Your Staff … One of the Most Important Tasks of a Business Leader

Be specific as possible …

use examples of what’s working or what could be improved or done differently. “The data you gave me was accurate, clear and on time which meant I was well prepared for the meeting”

Timely…

give coaching input as close as possible to the event or behavior.

Descriptive, not evaluative …

talk about what you noticed, not your interpretation of what you saw. “You were slouching in your chair and looking out of the window” rather than “You weren’t interested”

Ensure you are objective …

make your comments neutral and based on facts. “You have been over 10 minutes late three times this week, rather than “You’re always late!”

Base on first-hand observations …

based on what you personally saw or heard.

Balanced …

forget the “praise sandwich,” where you give a positive, a negative, and a positive. Avoid giving both together.

Action-Focused …

inputs need to be directed towards behaviors that people can do something about. Give examples of what action you expect.

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