Can Consistency Become the Basis of Poor Service?

If we don’t take care of our customers, someone else will.

Here’s an easy way to make your company stand out from the rest.

It’s called consistency.

But not all companies understand the difference between consistency and foolish consistency.

In my town, there’s a grocery store that exemplifies this. It’s a nice grocery store. They offer quality products, friendly staff, decent prices, and the store is clean and well maintained. I do 95% of my grocery shopping there.